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Terms & Conditions

By entering the area covered by the house rules, visitors to the VELTINS-Arena accept the validity of these house rules and terms and conditions:

You can download the site and stadium regulations and an overview of the area of application as a PDF document here:

Property and stadium regulations June 2018 (PDF)
Site plan area of application (PDF)

Visitors to the VELTINS-Arena and the grounds covered by the Site and Stadium Regulations acknowledge the validity of the Site and Stadium Regulations by entering the area covered by the Site and Stadium Regulations (see § 1 Para. 1 of these Site and Stadium Regulations). Visitors undertake to comply with the site and stadium regulations vis-à-vis the respective organizer. The organizer of home matches of the teams of the soccer club Gelsenkirchen-Schalke 04 e.V. (hereinafter also referred to as "Schalke 04") is Schalke 04. With regard to other events, the organizer is designated on the tickets, in the event description and the order form on en.veltins-arena.de and schalke04.de as well as in the official advertising materials for the respective event.

§ 1 Scope of application

  1. The territorial scope of these property and stadium regulations extends to the areas of the VELTINS-Arena, the local transport facility on Kurt-Schumacher-Straße, the Parkstadion including the access roads and green areas south of the A2 motorway, the parking lots north of Willy-Brandt-Allee and west of Adenauerallee. The area of application is marked with a continuous line on the attached site plan, which forms part of these stadium regulations. The area of the VELTINS-Arena, which is enclosed by a fence, is shown by a dotted line on the site plan. The cinema center, the sports paradise, the Berger Feld comprehensive school, the "Rasselbande" children's home, the REHA clinic, the hotel and the disaster control center are excluded from the area of application.
  2. The site and stadium regulations apply on the respective event days for all events that take place in the VELTINS-Arena or on the ancillary facilities (parking lots, local transport system).
  3. These stadium regulations can also be enforced by the police or the regulatory authorities.

§ 2 Authorized group of persons

On the days of the event, only persons who carry a valid admission ticket or other authorization card or who can prove their right to stay for this event in another way are permitted to stay in the enclosed area of the VELTINS-Arena or any other enclosed event area within the spatial scope of these property and stadium regulations.

§ 3 Incoming inspections

  1. When entering the enclosed area of the VELTINS-Arena or the enclosed event area, every visitor is obliged to present his or her admission ticket or authorization card to the event organizer's control and security service, the police or law enforcement officers without being asked and to hand it over for inspection upon request.
  2. Visitors who are unable to provide proof of their right to stay or who have been banned from entering the stadium locally or nationally for sporting events are not permitted to enter the stadium or the enclosed event area for the corresponding sporting events. They will be turned back by the organizer's control and security service, by police officers or the regulatory authorities or will be expelled from the enclosed area of the VELTINS-Arena if they are found there.
  3. Visitors suffering from alcohol or drug-related symptoms of alcoholism or carrying weapons or dangerous objects within the meaning of § 5 of the Property and Stadium Regulations and who do not agree to their seizure by the organizer's control and security service are also excluded from access to the VELTINS-Arena or any other enclosed event area within the scope of these Property and Stadium Regulations, visitors who are found to have an alcohol content of more than 1.6 per mille are generally excluded.
  4. Visitors who, based on their behavior or other indications or findings, are suspected of being subject to a local or nationwide stadium ban for sporting events or who suffer from alcohol or drug-related symptoms or who are carrying weapons or dangerous objects within the meaning of § 5, the event organizer's control and security service is entitled, with their consent, to inspect their clothing and containers in order to clarify the facts of the case, to determine whether they are under the influence of alcohol or drugs, also using technical means, or, in the event of a possible stadium ban, to check their identity by inspecting their identity documents.
  5. Anyone who does not give their consent in accordance with § 3 (1) and (4) will be excluded from entering the enclosed area of the VELTINS-Arena or any other enclosed event area within the scope of these property and stadium regulations and will be turned away or expelled from the enclosed area if they are found there.
  6. FC Schalke 04 is against racist, violence-glorifying, homophobic, anti-Semitic, left-wing and right-wing extremist tendencies.
    Therefore, persons who give the impression of an extreme attitude, particularly due to their external appearance in connection with their political views, may be excluded from events.
    External appearance includes, in particular, typical clothing, including clothing with themed lettering in which various combinations of numbers or letters make the wearer's attitude clear.
    Furthermore, persons who display such an extreme stance through flags, propaganda material or proclamations may be excluded from events.

§ 4 Behavior within the scope of the property and stadium regulations

  1. Within the scope of these site and stadium regulations, everyone must behave in such a way that neither other persons nor objects of significant value are endangered, damaged or - more than is unavoidable under the circumstances - hindered or inconvenienced.
  2. Everyone must follow the instructions of the organizer's control and security service, the police, the regulatory authorities, the fire department, the rescue service and the stadium announcer.
  3. Visitors may only occupy the space allocated to them and may only use the designated entrances on the way there. For security reasons and to avert danger, visitors are obliged to take other seats, possibly in blocks other than those indicated on their admission ticket, if instructed to do so by the organizer's control and security service, the police or the regulatory authorities.
  4. All entrances, exits and escape routes must be kept clear.
  5. It is forbidden to stand in the seating area during ongoing events.
  6. For security reasons and to avert danger, the VELTINS-Arena and the fenced-in area of the VELTINS-Arena as well as any other fenced-in event area within the scope of these property and stadium regulations are monitored by video.
  7. It should also be noted that wearing a guest jersey in the north curve is not permitted at soccer events.

§ 5 Prohibitions

  1. Visitors who are within the scope of these property and stadium regulations are prohibited from carrying the following items:
  1. Weapons and other dangerous objects that are capable of causing or causing injury or are suitable or intended for damaging property;
  2. Protective weapons or clothing or objects that are suitable as protective weapons and are intended under the circumstances to ward off enforcement measures by a holder of sovereign powers;
  3. Gas spray cans, corrosive or coloring substances, flammable liquids or pressurized containers for highly flammable or harmful gases, with the exception of commercially available pocket lighters;
  4. Bottles (including PET bottles), cups, jugs, cans or other containers made of fragile, splintering or particularly hard material; non-alcoholic beverages up to 0.5 liters are permitted as "Tetra-Pak";
  5. bulky items such as ladders, stools, chairs, boxes, suitcases, rucksacks and bags larger than A4 format;
  6. Fireworks, rockets, Bengal fire, smoke powder, smoke bombs, flares and other pyrotechnic objects;
  7. Flag or banner poles that are longer than two meters or have a diameter greater than three centimeters, as well as large banners, double holders and large quantities of paper or rolls of wallpaper;
  8. mechanically and electrically operated noise instruments;
  9. Devices for sound or speech amplification;
  10. Laser pointer;
  11. alcoholic beverages of all kinds;
  12. Drugs;
  13. Animals;
  14. propaganda material glorifying violence, racism, xenophobia, anti-Semitism and radical left-wing and right-wing extremism;
  15. other objects which by their nature are suitable and intended to cause injury to persons or damage to property;
  16. Objects that are suitable and, under the circumstances, intended to prevent identification;
  17. Cameras, video cameras and other sound or image recording devices for commercial use (unless the organizer has given its consent);
  18. Fan paraphernalia, insofar as this is used to provoke other fan groups.
  19. Powerbanks (from a size of 10x7x3cm)
  1. Visitors are still prohibited:
  1. to climb or climb over structures and facilities not intended for general use, in particular facades, fences, walls, parapets, enclosures of the playing area, barriers, lighting systems, camera platforms, masts of all kinds, roofs including any bracing devices and anchoring, trees, hedges or roadside greenery as well as planting areas of any kind;
  2. to enter areas that are marked as off-limits to visitors and to occupy locations or spaces that the organizer has not designated for visitors;
  3. the installation, attachment or storage of objects;
  4. staying overnight;
  5. seats;
  6. to unfurl banners that obstruct the view with the purpose of concealing unauthorized actions;
  7. throwing objects;
  8. lighting fires, setting off fireworks, rockets, Bengal fire, smoke powder, smoke bombs or other pyrotechnic objects or assisting or inciting others to do so;
  9. to offer for sale and sell goods, distribute printed matter or conduct collections or sell admission tickets without the required public-law permits and the private-law permission of the organizer;
  10. to write on, paint on, stick on, scratch, corrode or otherwise damage structures, facilities, trees or paths;
  11. to relieve themselves outside the toilets or to litter the facilities covered by these site and stadium regulations in any other way, in particular by throwing things away or leaving them lying around;
  12. to express or disseminate slogans that glorify violence, racism, xenophobia, anti-Semitism, left-wing and right-wing extremism and to discriminate against population groups through statements, gestures or other behavior;
  13. in a presentation that is suitable and, under the circumstances, intended to prevent identification;
  1. It is prohibited to offer for sale, sell or in any other way make available to others items that are not permitted to be carried within the scope of the property and stadium regulations.
  2. It is also prohibited to restrict traffic areas, in particular footpaths and driveways, and to set up sales stands in green areas.
  3. It is also prohibited to gather with others in the vicinity and at events within the meaning of these property and stadium regulations. A riot occurs when several people come together to act in concert with the recognizable intention of disturbing the public peace.

§ 6 Infringements

  1. Anyone who intentionally or negligently violates the provisions of § 5 of these property and stadium regulations may be expelled from the VELTINS-Arena and the wider area of application of the property and stadium regulations without compensation and without reimbursement of the admission fee. The same applies to persons suffering from alcohol or drug-related symptoms of alcoholism.
  2. A stadium ban may be imposed on persons who violate the site and stadium regulations through their behavior inside or outside the stadium in connection with an event. This entry ban can be limited to the area of the VELTINS-Arena, taking into account the principle of proportionality, or can also be issued with nationwide effect for soccer events in other stadiums.
  3. If it is suspected that visitors have committed a criminal offense, a report will be made. In the event of an administrative offense, a complaint may be filed.
  4. Prohibited items shall be seized and taken into custody and, unless they are required as evidence for misdemeanor or criminal investigation proceedings, shall be returned to the person from whom they were seized once the conditions for seizure no longer apply.
    Items from § 5 para. 1 letters a, b, f, l, o are exempt from return.

§ 7 Contractual penalties / association penalties

  1. The visitor is obliged to pay a contractual penalty of € 25 to the organizer if he urinates within the area of application of these property and stadium regulations:
    1. urinates outside the toilet facilities provided there,
    2. sticks stickers, posters or notes on building components or accessories of the Veltins-Arena (e.g. fences, flagpoles, garbage cans, information signs etc.),
    3. smokes within the designated no-smoking zones.
  2. The organizer is entitled to demand a contractual penalty of up to € 300.00 from visitors who have gained access to the VELTINS-Arena or to another enclosed area within the scope of the property and stadium regulations or to another block or seat than is shown on their ticket, unless the violation was not culpable. The contractual penalty shall be determined by the organizer at its reasonable discretion and shall be reviewed by the competent court in the event of a dispute. Further claims for damages shall remain unaffected by this, whereby the contractual penalty shall be offset against claims for damages.
  3. If the visitor carries pyrotechnic objects (e.g. Bengalo flares, flares) within the VELTINS-Arena or on the other grounds covered by the scope of the property and stadium regulations, ignites them or assists in igniting them, he/she forfeits a contractual penalty to the organizer. The amount of the contractual penalty shall be determined by the organizer at its reasonable discretion and, in the event of a dispute, shall be reviewed by the competent court. Further claims for damages shall remain unaffected by this, whereby the contractual penalty shall be offset against claims for damages.
  4. If the visitor throws objects (e.g. beer cups or lighters) at other spectators or onto the pitch in the VELTINS-Arena or on the grounds covered by the scope of the property and stadium regulations, he/she will forfeit a contractual penalty to the organizer. The amount of the contractual penalty shall be determined by the organizer at its reasonable discretion and, in the event of a dispute, reviewed by the competent court. Further claims for damages shall remain unaffected by this, whereby the contractual penalty shall be offset against claims for damages.
  5. Anyone who intentionally or negligently fails to comply with the instructions of the organizer's control and security service, the police, the regulatory authorities, the fire department, the rescue service or the stadium announcer contrary to the provisions of Section 4 (2) or blocks entrances and exits or escape routes contrary to the provisions of Section 4 (4) shall forfeit a contractual penalty of up to € 1,000.00. The amount of the contractual penalty shall be determined by the organizer at its reasonable discretion and, in the event of a dispute, shall be reviewed by the competent court. Any claims for damages shall remain unaffected, but shall be offset against the contractual penalty if applicable.
  6. The provisions of these ground and stadium regulations serve to protect the legal interests of players, spectators and all other persons present at events in the VELTINS-Arena or on the grounds covered by the scope of the ground and stadium regulations, the legal interests of persons who inevitably or accidentally come into contact with such events, as well as the legal interests of the clubs involved in the respective match (in particular also against the imposition of association penalties due to the misconduct of spectators).
    The organizer points out that associations (DFB, DFL, UEFA) will impose considerable penalties if spectators set off pyrotechnic objects in the VELTINS-Arena or throw objects at other spectators or onto the pitch. The organizer or the visiting club is entitled to demand compensation for these fines from the spectator who set off the pyrotechnic objects or assisted in setting them off or threw the objects.

§ 8 Scope of the organizer's liability

  1. The liability of the organizer, its legal representatives and vicarious agents for damages resulting from injury to life, body or health as well as liability under the Product Liability Act and liability due to a fraudulently concealed defect or the assumption of a quality guarantee is not limited by these stadium regulations. Furthermore, these stadium regulations do not limit the liability of the organizer for damages based on an intentional or grossly negligent breach of duty by the organizer, its legal representatives or vicarious agents; if none of the aforementioned cases exist, the liability of the organizer for damages arising from the breach of an obligation which is essential for the achievement of the purpose of the contract, the fulfilment of which is therefore essential for the proper execution of the contract and on the observance of which the visitor relies and may rely (essential contractual obligation), is limited to the foreseeable damage typical for the contract. Otherwise, the liability of the organizer is excluded.
  1. Insofar as the liability for damages is limited in § 8 para. 1, this also applies to any liability of the vicarious agents and legal representatives of the organizer.

§ 9 Image and sound recordings

  1. Every visitor to an event in the VELTINS-Arena as well as on the grounds covered by the scope of the property and stadium regulations agrees that the organizer is entitled, without being obliged to pay any remuneration, to make image and sound recordings of the visitors and/or have them made by third parties, to reproduce, broadcast and use them in any audiovisual media and/or have them reproduced, broadcast and used by third parties.
  2. The organizer's rights under paragraph 1 shall apply for an unlimited period of time and worldwide.

§ 10 Exemptions

In agreement with the organizer, the police and the fire department, individual visitors to the VELTINS-Arena may be permitted to carry larger flags than those specified in § 5 para. 1g. The organizer also reserves the right, in agreement with the police and fire department, to make deviating individual arrangements with regard to large banners and/or megaphones/drums. The prerequisite for this is an application submitted to the organizer in good time in advance by the visitors concerned.

§ 11 Linguistic equality

References to persons and functions apply in both male and female form.

§ 12 Final provision

These grounds and stadium regulations enter into force on 15.06.2018.

You can download the General Terms and Conditions of the S04 Store as a PDF document here:

AGB S04-Store (PDF)

1. the following General Terms and Conditions (TERMS AND CONDITION) apply to all orders in the Schalke 04 online store at store.schalke04.de (hereinafter also: "S04-Store") as well as all telephone orders placed with Fußballclub Gelsenkirchen-Schalke 04 e.V. (hereinafter "Schalke 04") and all purchases in fan stores and at the Schalke 04 office. 2. these TERMS AND CONDITION also apply to future purchases, even if they have not been agreed separately again. 3. these terms and conditions are divided into a "General Part" (Chapter A), which applies to all orders in the S04 store, all telephone orders at Schalke 04 and all purchases in fan stores and at the office. Chapter B "Special conditions: Merchandising" only applies to the purchase of merchandising products in the S04-Store and telephone orders of merchandising products from Schalke 04. Chapter C "Special Conditions: Ticketing" only applies to the sale of admission tickets and season ticket subscriptions as well as parking tickets (hereinafter referred to as "tickets"), regardless of the distribution channel through which these tickets are purchased, insofar as Schalke 04 is the organizer of the respective event.

A. General part

1. contractual partners and users
1.1 Merchandising products: The contractual partner of the customer and user of these TERMS AND CONDITION for the sale of merchandising products is the soccer club Gelsenkirchen-Schalke 04 e.V., Ernst-Kuzorra-Weg 1, 45891 Gelsenkirchen, registration court Amtsgericht Gelsenkirchen, association register number VR 20822 (hereinafter also: "Schalke 04").
1.2 Tickets: The contractual partner of the customer and user of these TERMS AND CONDITION for the sale of tickets for events in the VELTINS-Arena is the respective organizer. The organizer of home matches of the teams of the soccer club Gelsenkirchen-Schalke 04 e.V. is Schalke 04, unless the official advertising material and the tickets expressly refer to another organizer. With regard to other events, the organizer is named on the tickets, in the event description and the order form on schalke04.de as well as in the official advertising material for the respective event.
1.3 Parking lot tickets: The contractual partner of the customer and user of these TERMS AND CONDITION for the sale of parking lot tickets is Schalke 04, unless the sale of the parking lot tickets is expressly made in the name of a third party.
1.4 The contractual partner of the customer and user of these TERMS AND CONDITION shall hereinafter also be referred to as "seller" for short.

2. conclusion of contract S04-Store, storage and accessibility of the contract text
2.1 Advertising: The S04-Store and other advertising and references by the seller to goods and services offered do not contain an offer to conclude a contract, but rather an invitation to the customer to submit an offer.
2.2 Offer; acceptance: By clicking on the "Order with obligation to pay" button in the S04 Store, the customer submits a legally binding offer to purchase the goods in the shopping cart. The contract is concluded by declaration of acceptance by the seller, which can take place within ten days; dispatch and handover of the goods are deemed to be acceptance.
2.3 Order data: The customer's order data is stored by the seller, but cannot be accessed directly by the customer for security reasons. If the customer has created a customer account online, the seller offers each customer a password-protected direct access ("My Account"). Here the customer can view data on his completed, open and recently dispatched orders and manage and save his address data if he has registered accordingly.
2.4 Conclusion of a contract is possible in the following languages: German and English

3. due date of payment, SEPA direct debit mandate
3.1 Due date: Payment of the purchase price and any shipping fees is due upon conclusion of the purchase contract.
3.2 SEPA direct debit mandate: If the customer issues the seller with a SEPA direct debit mandate, the direct debit will only be collected after the invoice has been issued and the customer will be notified in advance at least one business day before collection. The customer shall ensure that the account has sufficient funds. Costs incurred due to non-payment or chargeback of the direct debit shall be borne by the customer as long as the non-payment or chargeback was not caused by the seller.

4 Delivery conditions, shipping costs
4.1 Delivery time: Unless otherwise stated, the delivery time is 3-5 days. The seller is entitled to make partial deliveries insofar as this is reasonable for the customer. For special orders, e.g. flocked jerseys and other articles printed according to customer requirements, the delivery time is approx. 10 days.
4.2 Reservation of self-delivery: If the seller is unable to deliver the ordered goods through no fault of his own, e.g. because a supplier does not fulfill his contractual obligations, the seller has the option of withdrawing from the contract. Payments already made will be refunded to the customer.
4.3 Minimum order value: The prices quoted include statutory VAT and do not include shipping costs. The minimum order value is € 10.00 for a delivery address in Germany and € 50.00 for a delivery address abroad.
4.4 Shipping costs: The costs for shipping to an address in Germany amount to € 5.00. For deliveries to other European countries, the seller charges a shipping fee of € 13.00 and for deliveries to non-European countries € 25.00.
4.5 Payment methods: The Seller offers various payment methods for orders from Germany, namely direct debit (only available to registered customers), PayPal and credit card. For orders from abroad, the seller only offers payment by credit card. In the case of payment by credit card, the customer's credit card is debited upon completion of the order; in the case of payment by direct debit, the customer's account is debited upon dispatch of the goods. When paying via PayPal, the customer is automatically redirected to the PayPal page during the ordering process. The seller reserves the right to exclude individual payment methods depending on a credit check.
4.6 Partial deliveries: Should the seller fulfill orders by partial deliveries, the customer will only incur shipping costs for the first partial delivery. In the event of partial deliveries at the customer's request, the seller shall charge shipping costs for each partial delivery.

5 Retention of title, offsetting
5.1 Retention of title: All goods remain the property of the seller until full payment has been made.
5.2 Offsetting: The customer is not entitled to offset claims against the seller unless his counterclaims have been legally established or are undisputed.

6 Liability
6.1 The liability of the Seller, its legal representatives and vicarious agents for damages resulting from injury to life, body or health as well as liability under the Product Liability Act and liability due to a fraudulently concealed defect or the assumption of a quality guarantee shall not be limited by these TERMS AND CONDITION. Furthermore, the Seller's liability for damages based on an intentional or grossly negligent breach of duty by the Seller, its legal representatives or vicarious agents is not limited by these TERMS AND CONDITION.
6.2 If none of the aforementioned cases exists, the Seller's liability for damages resulting from the breach of an obligation which is essential for the achievement of the purpose of the contract, the fulfillment of which is therefore essential for the proper execution of the contract and on the observance of which the Customer relies and may rely (essential contractual obligation), is limited to the foreseeable damage typical for the contract. Otherwise, the Seller's liability is excluded.
6.3 Insofar as liability for damages is limited in Chapter A, Clause 6, this shall also apply to any liability of the Seller's vicarious agents and legal representatives.

7 Warranty
The Seller shall be liable for material defects or defects of title of delivered items in accordance with the applicable statutory provisions, in particular §§ 434 et seq. BGB. The limitation period for statutory claims for defects is two years and begins with the delivery of the goods. In the case of entrepreneurs, the warranty period for goods delivered to us by the seller is 12 months.

8 Amendments and changes
In the event of a change in market conditions and/or the legal situation and/or supreme court rulings, the Seller shall be entitled to amend and/or change these TERMS AND CONDITION and/or the Seller's current price list with a notice period of four weeks in advance, even in the case of existing (continuing) obligations, provided this is reasonable for the Customer. The customer shall be notified of the respective changes in writing (by e-mail is sufficient). The additions or amendments shall be deemed approved if the customer has not objected to them in writing or by e-mail within a period of four weeks after receipt of the amendments and/or additions, provided that the seller has expressly pointed out this effect of the lack of objection. Any objection by the customer must be sent to the contact address stated in Chapter A, Section 13.

9. place of jurisdiction
If the customer is an entrepreneur, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be the court responsible for Gelsenkirchen.

10 Applicable law
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If the customer orders as a consumer and has his habitual residence in another country at the time of the order, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1.

11. partial invalidity
Should individual clauses of these TERMS AND CONDITION be or become invalid in whole or in part, this shall not affect the validity of the remaining clauses or the remaining parts of such clauses.

12 Alternative dispute resolution
12.1 The EU Commission provides a platform for online dispute resolution. This platform can be accessed at http://ec.europa.eu/consumers/odr/.
12.2 The seller does not participate in dispute resolution proceedings before a consumer arbitration board.

13. contact
13.1 Orders, inquiries, complaints and other correspondence regarding the S04 Store can be sent to the following address: Fußballclub Gelsenkirchen-Schalke 04 e.V., Postfach 200993, 45844 Gelsenkirchen. Telephone: 01806 | 221904 (€ 0.20 /call from a German landline, mobile max. € 0.60/call, international calls may vary) Fax: 0209 | 3892 9859; e-mail: kundenservice@schalke04.de.

B. Special conditions: Merchandising
Chapter B "Special conditions: Merchandising" applies, in addition to Chapter A "General Section", only to the purchase of merchandising products in the S04 store and orders for merchandising products by telephone from Schalke 04. It does not apply to the sale of admission tickets and season ticket subscriptions or parking tickets.

1. contact
1.1 The following right of withdrawal applies only to consumers within the meaning of § 13 BGB. Accordingly, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.

Cancellation policy
Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise the right to cancel, you must inform us (FC Gelsenkirchen-Schalke 04 e.V., Ernst-Kuzorra-Weg 1, 45891 Gelsenkirchen, Tel.: 01806 | 22 1904, Fax: 0209 | 3618 9859, kundenservice@s04-shop.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.you must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We will bear the cost of returning the goods and you will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the withdrawal policy

1.2 Note: The above right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery;
  • Contracts for the sale of admission tickets and season ticket subscriptions as well as parking lot tickets (to which this Chapter B does not apply in any case).

2. voluntary right of return
2.1 For purchases of merchandising articles via the S04 store as well as telephone orders of merchandising products from Schalke 04, the seller grants the customer a voluntary right of return for a total of 30 days from receipt of the goods - with the exception of the articles mentioned in Chapter B, Section 2.3 - in addition to the statutory right of withdrawal. With this right of return, the customer can also withdraw from the contract after expiry of the 14-day withdrawal period - see withdrawal instructions above under Chapter B, Section 1 - by returning the goods within 30 days of receipt - the period begins on the day after receipt of the goods - to the seller, specifically to

FC Gelsenkirchen-Schalke 04 e.V.
Returns Center
Gildeweg 10
46562 Voerde

returns it. Timely dispatch is sufficient to meet the deadline. However, a condition for exercising the voluntary right of return is that the customer has only worn/tried out the goods for a trial period, as in a store, and returns the goods complete, in their original condition, undamaged and in the original sales packaging. In the event of a return, the customer may use the return label enclosed with the order.
2.2 The statutory right of withdrawal (see above under Chapter B, Section 1) is not affected by the supplementary voluntary right of return and remains unaffected by this. Until the expiry of the period for the statutory right of withdrawal, only the provisions listed there apply. The voluntary right of return does not limit the customer's statutory warranty rights.
2.3 The above right of return does not apply to the following contracts:

  • Contracts for the delivery of goods for the manufacture or decoration of which an individual selection or determination by the customer is decisive - this includes in particular jerseys flocked according to customer specifications (including jerseys flocked with player names or standard emblems according to customer specifications) and other articles printed according to customer specifications - or which are clearly tailored to the personal needs of the customer;
  • Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery;
  • Contracts for the supply of TV sets, smartphones or tablets;
  • Vouchers and gift cards with a predetermined monetary value;
  • Contracts for the sale of admission tickets and season ticket subscriptions as well as parking lot tickets (to which this Chapter B does not apply in any case).

C. Special conditions: Ticketing

Chapter C "Special Conditions: Ticketing" applies in addition to Chapter A "General Section" only to the sale of admission tickets and season ticket subscriptions as well as parking tickets, insofar as Schalke 04 is the organizer of the corresponding event. It does not apply to the purchase of merchandising products in the S04 store or to telephone orders of merchandising products from Schalke 04.

1. purchase of tickets
1.1 Club members of Schalke 04 and season ticket holders for Schalke 04 home matches may be given preference by the seller when allocating tickets for soccer events.
1.2 With regard to any entitlement to transportation by VRR means of transport granted with the ticket, the transportation contract is concluded exclusively between the respective visitor and the transport company used by him.
1.3 Involvement of third parties: The seller may commission third parties to sell the tickets on behalf of the seller and also to act on the seller's behalf with regard to other rights and obligations of the seller. The contract for the purchase of tickets for events is concluded exclusively between the seller and the customer. Third parties within the meaning of the provision in sentence 1 may be, in particular, FC Schalke 04 Arena Management GmbH, unless it is itself the seller in accordance with Chapter A, Clause 1.2.

2. passing on of tickets
2.1 Purpose: In order to prevent violence and criminal acts in connection with attending the event, to enforce stadium bans, to prevent the resale of tickets at excessive prices and to separate supporters of the opposing teams during a soccer match, it is in the interests of the seller and the spectators to restrict the transfer of tickets.
2.2 Prohibited resale: Tickets are sold exclusively for private, non-commercial use by the customer; any commercial or business resale of tickets by the customer is prohibited. The seller alone reserves the right to sell tickets commercially or commercially. The customer is prohibited from doing so,

  1. offer tickets for sale at auctions or internet auctions (e.g. ebay),
  2. to offer or sell tickets at a higher price than the price paid; a price premium of up to 10% to compensate for transaction costs incurred is permitted,
  3. to offer, sell or pass on tickets to commercial resellers and/or ticket dealers,
  4. Use the tickets or have them used commercially or commercially without the express prior written consent of the seller, in particular for the purposes of advertising, marketing, as a bonus, as a promotional gift, as a prize or as part of an unauthorized hospitality or travel package,
  5. Passing on tickets for soccer events to supporters of visiting clubs, whether for a fee or free of charge, if the ticket holder is aware or should have been aware of the supporters of the visiting club,
  6. Passing on tickets for soccer events for a fee or free of charge to persons who are subject to a nationwide stadium ban or a stadium ban restricted to the VELTINS-Arena, insofar as the ticket holder is aware of this or should have been aware of it.

2.3 Permitted passing on: A private passing on of a ticket for non-commercial reasons, in particular in individual cases in the event of illness or other prevention of the customer, is permitted if there is no case of unauthorized passing on within the meaning of the regulation in Chapter C, Section 2.2 and

a. the transfer takes place via the official secondary market platform of the seller https://store.schalke04.de and in the manner specified for this purpose on the secondary market platform, or
b. the customer expressly informs the secondary purchaser and new ticket holder of the validity and content of these TERMS AND CONDITION, the secondary purchaser agrees to the validity of these TERMS AND CONDITION between him and the seller and the seller is informed in good time of the transfer of the ticket, naming the secondary purchaser.

2.4 Measures in the event of unauthorized disclosure: In the event of one or more violations of the provision in Chapter C, Section 2.2, the Seller shall be entitled to take one or more of the following measures at its reasonable discretion, taking into account the severity of the violation for which the Customer is responsible:

  1. In the case of individual tickets, the seller is entitled to withdraw from the purchase contract for the specific individual ticket and from other purchase contracts of the customer for other individual tickets.
  2. In the case of season ticket subscriptions, the seller is entitled to terminate the legal relationship with the customer in whole or in part, extraordinarily and without notice.
  3. The seller may block the ticket and deny the customer access to the event without compensation.
  4. The seller is entitled to demand a contractual penalty of up to € 2,500.00 from customers who pass on and/or offer tickets in violation of Chapter C, Section 2.2, for each case of violation, unless the violation is not culpable. The contractual penalty shall be determined by the seller at its reasonable discretion and shall be reviewed by the competent court in the event of a dispute. Further claims for damages shall remain unaffected by this, whereby the contractual penalty shall be offset against claims for damages.
  5. The seller is entitled to demand payment of the winnings from the respective customer if it is an unauthorized transfer of tickets in accordance with Chapter C, Section 2.2, letter a) and/or Chapter C, Section 2.2, letter b).
  6. The seller is entitled to report the incident in an appropriate manner, including by stating the name of the customer, in order to prevent the tickets from being used in breach of contract in the future.

2.5 Further measures: The seller reserves the right to refuse future ticket purchases to persons who violate the prohibitions in Chapter C, Section 2.2, to impose a stadium ban on them and/or to initiate further legal measures.

3. access authorization, refusal of access, stadium ban
3.1. proof of identification: The seller is entitled to refuse access to the respective event to customers who do not prove their identity by presenting a valid official identification document (e.g. identity card, child ID card), as well as to customers of tickets for soccer events in the VELTINS-Arena who are subject to a nationwide stadium ban or a stadium ban limited to the VELTINS-Arena.
3.2 Loss: If the ticket is lost or stolen, the seller is not obliged to reissue it; the seller may reissue it at his discretion if the reservation number is provided and the loss or theft is proven by the customer. For the reissue of a lost ticket, the seller will charge an expense-related processing fee. By accepting the newly issued ticket, the customer agrees to the blocking of the lost ticket. This does not affect the seller's right to demand compensation from the customer (e.g. in the event of double placement).
3.3 Intentionally untruthful loss reports that may lead to double placement will result in the seller filing criminal charges.
3.4 Every customer is obliged to present his/her ticket to the police, the security service or other authorized security personnel upon request at any time until leaving the venue and to hand it over for inspection.
3.5 If the customer has not taken the standing or seated place indicated on the ticket by the start of the event, the seller may refuse the customer access to the event until the next break in the event or assign another, equivalent place for the duration of the entire event.
3.6 The ticket loses its validity at the end of the event.
3.7 The seller may expel customers who violate the house rules of the respective event venue or these TERMS AND CONDITION from the event venue.

4. children and young people
4.1 Children under the age of 6 are not permitted to attend events that are not sporting competitions, even if accompanied by a parent or guardian, unless the events in question are expressly intended for this age group.
4.2 Children under the age of 7 are not permitted to enter standing areas.
4.3 Children under the age of twelve may only enter the event if accompanied by a parent or guardian.
4.4 Young people who have not yet reached the age of 18 must leave the venue by midnight.

5. postponement and cancellation of an event, change of program, cancellation
5.1 If an event is postponed to another date, the ticket is valid for the new event date.
5.2 In the case of Bundesliga home matches, the date of the event will only be specified and agreed with the Bundesliga match day in view of the fact that the DFL Deutsche Fußball Liga GmbH (DFL) only announces the exact match dates a few weeks before the match. A Bundesliga match day can comprise up to four consecutive calendar days, which are determined by the DFL before the respective season. A refund of the ticket price can only be demanded for Bundesliga home matches if the DFL determines a date outside the Bundesliga match day or at a venue outside the VELTINS-Arena and if the original ticket is returned to the seller or the third party engaged by the seller in accordance with Chapter C, Clause 1.3 by the last calendar day of the Bundesliga match day specified on the ticket at the latest.
In the case of DFB Cup matches and compulsory matches at national or European level (e.g. Supercup, UEFA Champions League matches), the time of the event is also specified and agreed with the respective match day, which may comprise up to three consecutive calendar days, in view of the fact that the exact match dates are only announced a few weeks before the match. In this respect, the above provision shall apply accordingly.
5.3 There is no right of return in favor of season ticket holders in the event that a Schalke 04 soccer match is postponed.
5.4 If a Schalke 04 soccer match is abandoned, there is no entitlement to a refund of the ticket price unless Schalke 04 is demonstrably at fault for the abandonment of the soccer match.
5.5 In the event of a replay, the replay is considered a new event; the ticket for the original event is not valid for this and the ticket purchaser is not entitled to a refund or other compensation.
5.6 If the event is not a soccer match in accordance with Chapter C, Clause 5.2, the customer is entitled to demand a refund of the ticket price from the seller in the event that the event is canceled and canceled without replacement - with the exception of a case in accordance with Chapter C, Clause 5.7 - if the original ticket is returned to the seller or the third party engaged by the seller in accordance with Chapter C, Clause 1.3 within seven calendar days of the scheduled date of the event. The seller is entitled to postpone an event that is not a soccer match if there is a legitimate interest (e.g. a later collision with the Schalke 04 match schedule). The seller will announce this postponement at least 6 weeks before the event. The customer is obliged to obtain information about a corresponding announcement in good time. If the event is postponed, the customer shall be entitled to demand a refund of the ticket price from the seller if the original ticket that has not been validated is returned to the seller or the third party engaged by the seller in accordance with Chapter C, Clause 1.3 within seven calendar days of the official announcement of the new date by the seller. If the rescheduling was not announced to the customer, the customer is entitled to demand a refund of the ticket price from the seller if the original ticket that has not been validated is returned to the seller or the third party engaged by the seller in accordance with Chapter C, Clause 1.3 no later than four weeks before the originally planned date of the event.
5.7 If an event within the meaning of Chapter C, Clause 5.6 has already begun and is canceled through no fault of the seller after more than one third of the average duration of an event of the type in question, the ticket price will not be refunded.
5.8 In the case of an event which, according to a competent association or a competent authority, must take place in whole or in part with the exclusion of spectators, the seller is entitled to withdraw from the contract for the purchase of one or more tickets for the event concerned or to block season tickets in return for compensation.
5.9 If there is a legitimate interest, the seller is entitled to allocate the ticket purchaser a seat of equal value to the one shown on the ticket. A legitimate interest exists in particular if the event must take place with the partial exclusion of spectators in accordance with a competent association or a competent authority
5.10. If there is a right to a refund of the ticket price, only the official ticket price will be refunded. Any advance booking, processing or system fees will not be refunded.
5.11. The seller is entitled to change the program in points that do not represent a significant factor in the overall picture of the event, without the customer being entitled to cancel or return the ticket as a result of the program change. This applies to soccer matches in accordance with Chapter C, Section 5.2 as well as other events.
5.12. In all cases of reimbursement of the ticket price, this shall be made exclusively to the customer.

6. image and sound recordings
6.1 The customer agrees that the seller is entitled to make image and sound recordings of the audience and/or have them made by third parties, to reproduce, broadcast and use them in any audiovisual media and/or have them reproduced, broadcast and used by third parties in the context of the event without being obliged to pay any remuneration.
6.2 The rights of the seller under Chapter C, Clause 6.1 shall apply for an unlimited period of time and worldwide.

7. ban on bringing tape recorders, cameras and film and video cameras; ban on sound and image recordings
7.1 At soccer events, customers are permitted to bring cameras; photos taken at the event venue may only be used for private purposes. Commercial use of these photos is prohibited.
At all other events, the customer is prohibited from bringing cameras.
7.2 In addition to the prohibition in chapter C, section 7.1, paragraph 2, the customer is prohibited from bringing tape recorders and other devices suitable for recording or transmitting sound.
7.3 Furthermore, with the exception of the case regulated in Chapter C, Section 7.1, Para. 1, the customer is prohibited from making audio, photo, film and video recordings or enabling third parties to make such recordings.
7.4 The customer is also prohibited from enabling third parties to follow the event simultaneously or with a time delay at another location using aids.
7.5 The seller may permit exceptions to the prohibitions in Chapter C, Clauses 7.1-7.4 at its discretion. The commercial use of sound and image recordings is generally prohibited for customers.

8. conduct on the event grounds
8.1 The customer is prohibited from carrying items of any kind on the event grounds with the intention of offering them for sale or using them for commercial purposes in any other way. Items carried with this intention or actually offered for sale may be taken into custody by stewards and other authorized persons until the customer leaves the event.
8.2 Furthermore, the customer is prohibited from carrying out musical or artistic performances or other performances and displays aimed at a large number of people on the event site.
8.3 The customer shall forfeit a contractual penalty in the amount of € 1,000.00 for each case of violation of Chapter C, Section 8.1 or 8.2, unless the violation is not culpable. Further claims for damages by the seller remain unaffected by this, whereby the contractual penalty shall be offset against claims for damages.
8.4 The customer is hereby expressly advised that there is a risk of damage to hearing and health at events with the use of a sound system due to the associated volume, also depending on the specific location of the customer.

9. contractual penalties
9.1. the customer is obliged to pay the seller a contractual penalty of € 25.00 if he

  1. urinates on the grounds of the VELTINS-Arena or on an event site outside the VELTINS-Arena outside the toilet facilities provided there,
  2. sticks stickers, posters or notes on the grounds of the VELTINS-Arena, inside the VELTINS-Arena or on an event site outside the VELTINS-Arena on building components or accessories of the VELTINS-Arena (e.g. fences, flagpoles, garbage cans, information signs etc.),
  3. smokes within the designated no-smoking zones on the grounds of the VELTINS-Arena, in the VELTINS-Arena or within the designated no-smoking zones outside the VELTINS-Arena.

9.2 The seller is entitled to demand a contractual penalty of up to € 300.00 from customers who gain access to a block or seat other than that shown on their ticket, unless the infringement was not culpable. The contractual penalty shall be determined by the seller at its reasonable discretion and shall be reviewed by the competent court in the event of a dispute. Further claims for damages shall remain unaffected by this, whereby the contractual penalty shall be offset against claims for damages.
9.3 If the customer carries pyrotechnic objects (e.g. Bengalo flares, flares) on the grounds of the VELTINS-Arena, inside the VELTINS-Arena or on an event site outside the VELTINS-Arena, ignites them or assists in igniting them, the customer will forfeit a contractual penalty to the seller. The amount of the contractual penalty will be determined by the vendor at his reasonable discretion and, in the event of a dispute, will be reviewed by the competent court. Further claims for damages shall remain unaffected by this, whereby the contractual penalty shall be offset against claims for damages.
9.4 If the customer throws objects (e.g. beer cups or lighters) at other spectators or the playing field in the VELTINS-Arena or on an event site outside the VELTINS-Arena, the customer will forfeit a contractual penalty to the seller. The amount of the contractual penalty shall be determined by the vendor at its reasonable discretion and, in the event of a dispute, reviewed by the competent court. Further claims for damages shall remain unaffected by this, whereby the contractual penalty shall be offset against claims for damages.
9.5 In the event of the unauthorized transfer of tickets, the contractual penalty provision pursuant to Chapter C, Section 2.4, letter d) shall apply.
9.6 Further claims for damages, injunctive relief or other contractual claims remain unaffected.

10. site and stadium regulations / association penalty
10.1. site and stadium regulations: By entering the VELTINS-Arena or the event site, the customer undertakes to observe the stadium regulations displayed in the VELTINS-Arena or on the event site. The stadium regulations of the VELTINS-Arena can be found on the Internet under Site and Stadium Regulations Upon entering the stadium area or the event site, each customer recognizes the site and stadium regulations and accepts them as binding. The site and stadium regulations apply irrespective of the validity of these TERMS AND CONDITION. In the case of events at other venues, the house rules posted in each case shall apply.
10.2 Protective purpose: The provisions of the grounds and stadium regulations and these TERMS AND CONDITION serve to protect the legal interests of players, spectators and all other persons present at events in the VELTINS-Arena or on the adjacent grounds, the legal interests of persons who inevitably or accidentally come into contact with such events, as well as the legal interests of the clubs involved in the respective match (in particular also to protect against the imposition of association penalties due to the misconduct of spectators).
10.3 Association penalties: The seller points out that considerable association penalties are imposed by associations (DFB, DFL, UEFA) if spectators ignite pyrotechnic objects in the VELTINS-Arena or throw objects onto other spectators or the pitch. The vendor or the visiting club is entitled to demand compensation for these association fines from the customer who ignited the pyrotechnic objects or assisted in igniting them or threw the objects. The same applies to other association fines imposed on the seller by the above-mentioned associations due to other misconduct on the part of the customer.

11. additional provisions for parking lot tickets
11.1 The purchased parking lot tickets are valid exclusively for the event agreed upon at the time of purchase and designated on the parking lot tickets and are valid for one vehicle at a time. The parking lot tickets lose their validity upon leaving the parking lot. The parking lot may be entered no earlier than three hours before the start of the event.
11.2 The guarding or safekeeping of the parked vehicle or any other activity of the seller that goes beyond the mere provision of a parking space is not the subject of the contract between the seller and the customer for the purchase of parking lot tickets. The seller points out that the parked vehicles are not insured by him; in particular, he does not maintain any insurance against damage or theft.
11.3 The customer must remove the parked vehicle from the parking spaces within six hours of the end of the respective event. If the vehicle is still in the parking lots after this period, the seller is entitled to remove the vehicle from the parking lots at the customer's expense and have it taken into custody by a towing company. This shall not affect the Seller's right to demand compensation from the Customer.
11.4 The Seller may refuse to park the vehicle in the parking spaces if there are indications that the condition of the vehicle could pose a risk to the operational safety of the parking spaces if it is driven or parked in the parking spaces. This applies in particular to motor vehicles from which or from the operation of which a danger to persons or property arises that goes beyond the normal operational danger of a motor vehicle.
11.5 The parked vehicle must be carefully locked and secured as is customary in traffic.
11.6 The seller may also remove the parked vehicle from the parking spaces at the customer's expense and have it taken into custody by a towing company if the parked vehicle endangers the operation of the parking spaces due to a leaking tank or carburetor or due to other defects, if the vehicle is not registered, if it otherwise poses a danger or if it is taken out of circulation by police measures during the parking period. The Seller's right to demand compensation from the Customer remains unaffected.
11.7 The seller reserves the right to block parking spaces for technical or organizational reasons. In this case, the customer will be allocated an equivalent and reasonable replacement parking space.
11.8 The provisions of the German Road Traffic Regulations (StVO) apply to the parking lots and parking lot access roads. The customer must exercise the care required in traffic when entering the parking lots and when parking and leaving the parking lot; this also applies if the security personnel employed by the seller assist him with signs or other instructions.
11.9 The customer must follow the instructions of the security personnel employed by the seller.
11.10. If the customer is allocated a specific parking space for a vehicle by a corresponding notice on the parking space ticket, the customer is obliged to park his vehicle exclusively in the designated parking space; this does not affect Chapter C, Clause 11.9 above. If the customer has not been allocated a parking space on the parking ticket or by the parking attendant, he/she may choose from the free parking spaces that are not reserved for other persons by appropriate marking. Irrespective of whether the customer has been allocated a specific parking space, the customer is obliged to park his vehicle within the markings indicating a parking space in such a way that unhindered parking in and out of the neighboring parking spaces is possible at all times. If the customer parks a vehicle in violation of the above obligations, the seller has the right to move the customer's vehicle at the customer's expense or to have it taken into custody by a towing company. This shall not affect the Seller's right to demand compensation from the Customer.
11.11. Parking in the parking lots is only permitted for the purpose of vehicle parking and collection as well as loading and unloading.
11.12. The seller shall not be liable for damage caused by persons who are neither legal representatives nor vicarious agents of the seller (e.g. other customers, other third parties) or by force majeure. This applies in particular to damage, destruction or theft of the vehicle or movable/installed objects from the vehicle (e.g. car radio, car telephone, cell phone or personal valuables, photographic equipment, navigation systems, etc.) or objects attached to or on the vehicle.
11.13. The customer shall be liable for all damage caused by him (e.g. as a result of technical defects caused by the vehicle parked by him or third parties commissioned by him in the parking spaces due to oil loss, explosion), unless there is no fault attributable to the customer. In addition to the aforementioned claims, the statutory claims of the seller against the customer and the vehicle owner shall apply.
11.14. The customer is prohibited from disposing of waste in the parking lots outside the facilities provided by the seller for this waste. The Customer is also prohibited from carrying out repairs in the parking spaces (with the exception of repairs carried out by authorized emergency breakdown services), washing or cleaning vehicles (with the exception of removing snow). The customer shall be liable for any breach of these obligations in accordance with the statutory provisions.
11.15. The customer shall be liable for any contamination of the soil or groundwater caused by it in accordance with the statutory provisions and shall comply with official or court orders without delay. In the event of a claim being made against the Seller (whether by the authorities or the courts) for such contamination, the Customer shall indemnify the Seller and compensate the Seller for any damage arising from the claim, unless the Customer is not at fault.
11.16. Any further liability and obligation to indemnify on the part of the Customer in accordance with the statutory provisions shall remain unaffected.

You can download the General Terms and Conditions of Arena Catering as a PDF document here: AGB Knappenkarten_2017.pdf

These General Terms and Conditions (hereinafter referred to as "TERMS AND CONDITION") apply to the issue and use of chip cards for payment in the VELTINS-Arena (hereinafter referred to as "Knappenkarte"). The TERMS AND CONDITION apply to all services including information and information in connection with the issue, delivery and use of the Knappenkarte.

1. acquisition
The customer's contractual partner for the issue and use of the Knappenkarte is FC Schalke 04 Arena Management GmbH (hereinafter referred to as "AMG"), Ernst-Kuzorra-Weg 1, 45981 Gelsenkirchen.

The Knappenkarte is available at the VELTINS-Arena on the day of the event or at the advance booking offices authorized by AMG or at the office of FC Gelsenkirchen-Schalke 04 e.V. (hereinafter referred to as "FC Schalke 04"). The Knappenkarte remains the property of AMG. The customer only receives the right to dispose of the credit balance on the Knappenkarte.

2 Charging and use
The Knappenkarte can be used to make cashless payments for food, drinks and goods at events in the VELTINS-Arena.

New amounts can be topped up in the VELTINS-Arena (on the day of the event up to a maximum of one hour after the end of the event), at the FC Schalke 04 office (during normal business hours) or via the Schalke APP ("online top-up"). The Knappenkarte must be topped up with a minimum amount of 5 euros (or 10 euros for online top-ups). It is possible to top up the Knappenkarte - in increments of EUR 5 (or EUR 10 for online top-ups) - up to a maximum credit of EUR 150.

In the case of online top-ups, the credit to the Knappenkarte will only be made when the Knappenkarte is contacted at an online cash desk within the VELTINS-Arena and may be delayed by up to one hour for technical reasons.

If a chargeback is made to the credit card during an online top-up, AMG is entitled to temporarily block the top-up amount until the chargeback has been resolved.

3. shipping of short cards
The shipping of the cards is at the expense and risk of the customer. AMG shall select the transportation company. For international shipping from Germany to another European country, AMG charges a country-dependent processing and shipping fee. These fees will be clearly displayed during the ordering process.

4 Complaints
Queries or complaints can be addressed in writing to FC Schalke 04 Arena Management GmbH, Ernst-Kuzorra-Weg 1, 45981 Gelsenkirchen, by telephone to customer service on 01806 | 22 1904 (€ 0.20/call from a landline; max. € 0.60/call from a mobile phone) or by e-mail to kundenservice@schalke04.de.

5 Conversion rate and payment
1 Euro equals 1 miner.

The customer is entitled to return the Knappenkarte to AMG: The return of the Knappenkarte can be made on the day of the event in the VELTINS-Arena up to one hour after the end of the event at the latest and during normal business hours at the Service Center, Ernst-Kuzorra-Weg 1, 45981 Gelsenkirchen, or by post to the address FC Schalke 04 Arena Management GmbH, Postfach 20 08 26, 45843 Gelsenkirchen. Any credit remaining on the Knappenkarte will be paid out on the day of the event at the VELTINS-Arena or during normal business hours at the Service Center in cash or by bank transfer to a bank account to be specified by the customer. In the case of a cash payment of more than 50 Euro, the customer must identify himself/herself by presenting an identity card. Payment of partial amounts is not possible. Payments will be made no later than 30 days after the customer's request for payment.

6. loss
The Knappenkarte will be withdrawn when the loaded amount is fully discharged. If the card is lost, the available amount will only be paid out if the card number and proof of purchase are provided.

7. misuse
In the event of misuse, in particular manipulation, the miner's card will be blocked immediately. In the event of criminal offenses, criminal charges will be filed in any case. AMG reserves the right to assert claims under civil law.

8 Liability
The liability of AMG, its legal representatives and vicarious agents for damages resulting from injury to life, limb or health, as well as liability under the Product Liability Act and liability due to a fraudulently concealed defect or the assumption of a quality guarantee shall not be limited by these TERMS AND CONDITION. Furthermore, the liability of AMG for damages based on an intentional or grossly negligent breach of duty by AMG, its legal representatives or vicarious agents is not limited by these TERMS AND CONDITION.

If none of the aforementioned cases apply, AMG's liability for damages arising from the breach of an obligation that is essential for achieving the purpose of the contract, the fulfillment of which is therefore essential for the proper execution of the contract and on the observance of which the customer relies and may rely (essential contractual obligation), is limited to the foreseeable damage typical for the contract. AMG's liability is otherwise excluded.

Insofar as liability for damages is limited in this section, this shall also apply to any liability of AMG's vicarious agents and legal representatives.

9 Place of performance and final clause
The sole place of performance and payment shall be Gelsenkirchen. The law of the Federal Republic of Germany shall apply exclusively.

Status: September 2017

You can download the General Terms and Conditions of Arena Catering as a PDF document here: AGB Arena Catering.pdf

1. general
These terms and conditions apply to all services provided by FC Schalke 04 Arena Management GmbH (hereinafter referred to as "Contractor"), in particular the provision of banqueting, conference, catering and other facilities in the VELTINS-Arena, for services within these facilities and for deliveries from the VELTINS-Arena. Only these terms and conditions are part of the contract; any terms and conditions of the client are not recognized.

2 Prices and flat-rate agreements
Prices and price details shall be quoted net and in EURO, even if not expressly stated. If minimum turnover or flat-rate prices with a number of persons have been agreed with the client (e.g. for 500 persons at a flat-rate price of .....) and the minimum turnover or number of persons is not reached, the contractor may demand 60% of the difference as lost profit, unless the client can prove a lower loss of profit or the contractor can prove a higher loss of profit. Availability, printing errors and other errors are reserved.

3. use of the rooms
Any subletting or re-letting of rooms requires the written consent of the contractor. Areas outside the rented rooms may only be used by the client with express written consent. The bringing in and consumption of food and drink is not permitted. In exceptional cases agreed in writing (e.g. trade shows), a service charge or corkage fee of an appropriate amount must be paid.

4 Withdrawal - Cancellation
In the event of rescission, cancellation or withdrawal from a concluded contractual relationship, the following flat-rate cancellation fees shall apply depending on the volume of sales or the agreed remuneration. If the agreed services - for whatever reason - are canceled up to 30 days before the event, the contractor reserves the right to claim compensation amounting to 10% of the remuneration.

25% up to 14 days before the event, provided that the declaration of withdrawal is received by the contractor at least 14 calendar days before the reservation date. 50% up to 7 days before the event, provided that the notice of withdrawal is received by the contractor at least 7 calendar days before the reservation date. 75% up to 3 days before the event, provided that the notice of withdrawal is received by the contractor at least 3 calendar days before the reservation date. 100% of the remuneration plus any costs incurred by the commissioning of third parties.

5 Loaned items
Crockery, cutlery, glasses, tables, chairs etc. remain the property of the contractor, regardless of whether they are provided free of charge or for a fee. All items must be returned to the Contractor immediately after the end of the agreed use. The Client shall be liable for loss or damage up to the Contractor's cost price; this shall not apply if the Contractor is responsible for the loss or damage.

6 Decorative material and advertising material
The attachment, installation and display of decorative material, advertising material etc. requires the written consent of the contractor. These materials and other objects brought in by the client must comply with the local fire police and other regulations. In addition, the stadium regulations of the VELTINS-Arena apply. At the end of the agreed period of use, all materials and objects brought in by the client and its vicarious agents and assistants must be completely removed from the rooms provided by the client.

7 Permits and other requirements under public law
The client must obtain any official permits required for an event in good time and at his own expense. He shall be responsible for compliance with public-law requirements and other regulations. Fees payable to third parties for events, in particular GEMA fees or taxes, must be paid directly to the creditor. The contractor may report to GEMA independently of this.

8. parking spaces
The provision of parking spaces by the contractor does not constitute a custodial relationship, regardless of whether the parking spaces are provided for a fee. In particular, there is no duty of supervision on the part of the contractor.

9. information obligations of the client
The client undertakes to inform the contractor immediately and without being asked if he has knowledge that the provision of services and/or the event, whether due to its political, religious or other character, is likely to cause public interest or to impair the interests of the contractor, the VELTINS-Arena or FC Gelsenkirchen-Schalke 04 e.V.. Newspaper advertisements, other advertising measures or publications relating to the aforementioned and/or containing invitations to job interviews or sales events require the prior written consent of the contractor.

10. right of withdrawal of the contractor
10.1 If the Client breaches its obligations under Clause 9 or if the performance of the service/event can lead to significant material or immaterial damage without this being recognizable to the Contractor when the contract was concluded, the Contractor shall be entitled to withdraw from this contract within 10 calendar days of becoming aware of the impending risk. If the Client is responsible for the reason for withdrawal, the Client shall be obliged to pay compensation to the Contractor.
10.2 In the event of force majeure (fire, strike, etc.) or other hindrances for which the Contractor is not responsible, in particular those outside the Contractor's sphere of influence (e.g. match scheduling or postponement by DFL, DFB, UEFA, etc.), the Contractor shall be entitled to withdraw from the contract without the Client being entitled to compensation or reimbursement of expenses; any advance payments shall be reimbursed by the Contractor.
10.3 The client is aware that FC Gelsenkirchen-Schalke 04 e.V. plays its home matches in the Veltins-Arena. If, after conclusion of the contract, the responsible association or institution schedules a match that conflicts with the agreed date of use of the rooms, the contractor shall be entitled to withdraw from the contractual relationship, as the rooms shall not be available to him in this case. The Contractor is obliged to inform the Client immediately of the unavailability and to reimburse any services already rendered by the Client without delay.

11 Liability
The liability of the Contractor, its legal representatives and vicarious agents for damages resulting from injury to life, limb or health as well as liability under the Product Liability Act and liability for fraudulent intent or the assumption of a quality guarantee shall not be limited by these TERMS AND CONDITION. Furthermore, the liability of the Contractor for damages based on an intentional or grossly negligent breach of duty by the Contractor, its legal representatives or vicarious agents is not limited by these TERMS AND CONDITION. If none of the aforementioned cases applies, the Contractor's liability for damages arising from the breach of an obligation which is essential for the achievement of the purpose of the contract, the fulfillment of which is therefore essential for the proper execution of the contract and on the observance of which the Client relies and may rely (essential contractual obligation), is limited to the foreseeable damage typical for the contract. Otherwise, the Contractor's liability is excluded. Insofar as the Client's liability is limited in accordance with the above provisions, this shall also apply to any liability of the Contractor's vicarious agents and legal representatives.

12 Offsetting and retention
The client shall only be entitled to offset or withhold payment in the case of undisputed or legally established counterclaims.

13. settlement of invoices
Invoices are due for payment without deduction within 7 calendar days of receipt of the invoice. For orders with a total value of more than € 3,000.00, the Contractor may demand an appropriate advance payment. In the case of orders with a total value of less than € 500.00, the Contractor may demand cash payment after performance, delivery or collection.

14 Miscellaneous
Agreements that amend and/or supplement these terms and conditions must be made in writing. In the event that individual contractual provisions are invalid, the validity of the remaining contractual provisions shall remain unaffected. In place of the invalid contractual provisions, the contracting parties undertake to replace them immediately by way of a supplementary agreement with a provision that comes closest to the intended purpose.

15 Place of jurisdiction and applicable law
If the client is a merchant or has no general place of jurisdiction in the Federal Republic of Germany, the place of jurisdiction for all disputes arising from and in connection with the contractual relationship shall be Gelsenkirchen. German law shall apply.

Status: November 2018