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Accessibility

Barrier-free arrival

When the VELTINS-Arena was built in 2001, it was already a central concern to equip the arena with the greatest possible accessibility. The aim is to enable all visitors with disabilities to enjoy a comfortable visit to the arena to the full. This starts with the parking spaces, which allow disabled parking in the immediate vicinity of the arena.

Arrival

Parking spaces for fans in wheelchairs, with visual impairments or exceptional walking disabilities (aG), who are in possession of the blue/orange parking permit, are available at various locations around the VELTINS-Arena.

People with reduced mobility can reach the arena via the "Willy-Brandt-Allee" stop. This stop has no steps and is only slightly further away from the arena. From here, please follow the signs.

By car, you can reach the arena directly via exit 6 - Gelsenkirchen-Buer - on the A 2 and exit 17 - Gelsenkirchen-Schalke - on the A 42. From the junctions, please follow the signs to the VELTINS-Arena.

Parking

Sufficient parking spaces for people with walking disabilities and wheelchair users are available at the following locations. Tickets are also required for these parking spaces. These can be ordered via the hotline 0209 | 97751877. Information on availability can be found at service@schalke04.de.*

  • At the arena ring
  • At the Parkallee at the hotel/medicos
  • In the medicos parking garage (level 2) with access to the arena via the Charly Neumann Bridge.
  • In the parking garage P2-PH1 on Stan-Libuda-Weg with access to the arena via the stair lift (maximum load capacity 225 kg) at the West 2 entrance.

A discounted parking season ticket can only be ordered in conjunction with a seat season ticket.

Holders of a severely disabled person's pass with a degree of disability of at least 70 percent
and an exceptional walking disability (aG)
or a parking facilitation (aG-light)
or fans with a visual impairment or blindness
can apply for a parking season ticket by sending an e-mail to service@schalke04.de.

Under the same conditions that apply to the ordering of parking lot season tickets, parking lot day tickets can also be purchased subject to availability.

  • P2 with access to the arena via the stair lift (maximum load capacity 225 kg) at the West entrance 2.
To the arrival & parking page

*Different regulations may apply for special events. Please refer to our website for specific information for each event.

Spectator seats

A total of 98 seats are available in the MeinAuto.de grandstand in the arena for wheelchair users and one accompanying person each. The seats are located in blocks L to U, the spectator seats for the accompanying person in seat row 30 directly in front. At concerts, the number of seats available may be lower depending on the location of the stage.

People with limited mobility can watch FC Schalke 04 home matches in the Arena in Block X. There are normally a total of 40 day tickets available for them, but the number can be increased if there is sufficient demand. For concerts and other events, the regulations of the respective organizer apply.

Reporter for the blind

Visually impaired and blind visitors can also enjoy a special service in the Gelsenkirchen Arena: trained and DFL-certified reporters for the blind commentate live on the matches. Since the arena opened in 2001, the team of eight volunteer commentators has enabled visitors to experience all aspects of the game live. A total of 20 headsets are currently available. Reception is possible in all seats in the arena.

The blind reporters will distribute the headphones in Block X and Block O against a deposit (key, ID, etc.). Alternatively, they can also be handed out at the service point at stairwell 5.*.

Tickets for people with disabilities

Holders of a severely disabled pass with a degree of disability of at least 70 receive the ticket for FC Schalke 04 home matches in blocks X and Y at a reduced price. The accompanying person of holders of a severely disabled person's pass with the mark B enjoys free admission for wheelchair users, blind persons (mark BI), deaf persons (mark GI), persons with an exceptional walking disability (mark aG), persons with a registered walking disability (mark G) and a simultaneous degree of disability of at least 100 percent as well as persons with a registered lack of assistance (mark H). The regulations may differ for other events; information can be obtained from the Service Center on 0209 | 97751877 or service@schalke04.de.*

HERE YOU CAN FIND OUT MORE ABOUT PURCHASING TICKETS

Sanitary facilities

Sanitary facilities with disabled access are located in the following arena areas:

  • WC facility with 3 WC cubicles, accessible via block O and M WC facility
  • WC facility with 3 WC cubicles, accessible via blocks T and R
  • 1 WC in the press area (room 2004)
  • 1 WC in the LaOla Club in Block I
  • 1 WC in the Glückauf Club

To the stadium map

Easy language

Information in plain language can be found here.

Easy language

Contact person

The disabled fans' representative Sven Graner will be happy to answer any questions you may have about attending FC Schalke 04 home matches in the VELTINS-Arena. He can be contacted at fanbelange@schalke04.de. For concerts and other events, the first point of contact is the disabled support team of the respective event organizer. Contact can be established via the S04 Service Center (0209 | 97751877, service@schalke04.de).

On event days, the employees from the Disability Support team (recognizable by their mint green clothing) are also happy to help in the stadium.

Further information for a barrier-free visit to the VELTINS-Arena can also be found on our information portal Fans with disabilities.

*Different regulations may apply for special events. Please refer to our website for specific information for each event.